Delivery

Delivery Information

Our freight providers deliver to business or residential addresses - Monday to Friday 9am - 5pm

You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
 
Our discounted shipping rates require you to be home 9am-5pm on the day of delivery. Perhaps a business address is more convenient for you. Simply change your delivery address in the checkout before purchasing.
 
Our courier will deliver to the ground floor only no stairs/sheds/back yards.
 

Approx Delivery Times

  • VIC         1-2 Days
  • NSW      2-3 Days
  • SA          2-3 Days
  • QLD       3-5 Days
  • TAS        3-5 Days
  • WA         5-7 Days
  • NT          7-10 Days

We try to despatch all orders within 2 working days. If you have not received an order within the specific delivery time, please notify us by email at: sales@generatorstore.com.au, or by phone on 1300 558 706.

If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for pick up or re-delivery. Generator Store is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date.
 
Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Large items take more time please allow 7-10 working days for delivery.
 
A re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to the Generator Store due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
 
Please do not use P.O. Box addresses, unless ordering spares and accessories. Most items are sent via courier and require a street address for delivery. It is necessary to provide a contact telephone number for delivery purposes.
 

Refund and Returns

Your satisfaction is our first priority at Generator Store . If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please contact us on 1300 558 706, or at sales@generatorstore.com.au and organise with us for the item to be returned.

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.